Lifetime Support Exchange Program Service Contract
CUSTOMER SERVICES AND SUPPORT
Lignomat’s future is bound to your success. Customer support paired with quality and flexibility is our key. Whether you have one kiln or multiple kilns, Lignomat’s engineers and technicians will support you from preparations to install the system, from start-up to long after the kilns are in operation.
- Lifetime support
- Focus on controls
- Exchange program
- Service contract option
- Custom software
- Analytical troubleshooting
- Phone, field & remote support
Lignomat Exchange Program
Over time, like anything, maintenance and repairs are a reality. In case of a hardware failure, components can be easily exchanged and are available from Lignomat with same day shipping before 5:30pm EST (later upon request). Customer Savings on Refurbished Equipment.
Lignomat Service Contract Option
Lignomat offers a yearly service contract to existing customers where hardware, software, field support, loaner units and software upgrades are discounted or completely free. Whether you are running Lignomat’s controllers from the 1980’s or running our Master Controller MP32, plan ahead and ensure savings.
Kiln Retrofit & Upgrade Services
Since the mid-80s, Lignomat has specialized in replacing old chart recorder controllers with advanced computerized controls. Our retrofit solutions help extend the life of your existing systems, connecting seamlessly to existing fan, heat, vent, and spray systems, and preserving the value of your current valves, actuators, solenoids, and Motor Control Centers. If you are replacing capillary tube recorders, we also manufacture pneumatic interface boxes to interface with pneumatic valves.
A quick phone call or a few questions via email is all it takes to get started for a quote. Let us help you modernize your equipment and ensure smoother operation in your kiln systems.
Customer Support: Always Here for You
Lignomat support is always available. You can reach our knowledgeable support team by phone or email for quick assistance. Our experts are ready to help with any issues or concerns, ensuring you get the answers you need to keep your systems running smoothly.
If you’d like to add a specific issue to our support system for further follow-up, you can easily submit a new software or hardware issue directly through our support portal. Our team will prioritize your request and ensure that it’s addressed in a timely manner, helping to minimize any disruptions to your operations.
Contact Lignomat Support Today:
Phone: Toll Free 800-227-2105, Controls Facility 503-257-3708
Email: support@lignomat.com
Support Hours: Monday–Friday, 8:00 am–4:00 pm PST
Submit an Issue: Issue Entry
Review Issues: Search Here
QUALITY PRODUCTS WITH LIFETIME CUSTOMER SUPPORT



